Terms And Conditions

Commercial Contracts

INTERPRETATIONS

1. Definitions

1.1. In these Terms of Business the following definitions apply:

“The Company, we, us, and our” – means Cleaneazy Ltd, 239 Kensington High Street, London, W8 6SN, Company registration number: 06547094

“Cleaner” means any cleaning operative working for the company or firm carrying out cleaning services on behalf of the Company.

“You” or “Client” – means a person, body or agent who is a beneficiary of the services being provided. A person or body acting as an agent are also deemed as clients.

“Service” – means the cleaning services provided by the Company to the client for an amount of money for a specified amount of time.

“Additional Service” – Means any other cleaning works which is requested either before, or during the cleaning task or after it is completed with the approval of the company.

“Cash-In-Hand” – Means any payment made by cash, either, British Sterling, Euro, USD currency, or any other means of payment given by hand as payment for services.

“Cleaning Visit” – means a visit to the Client’s service address by the Cleaner in order to carry out the Service.

“Service address” – means any address and post code in England, provided by the client in order for the company to deliver the service.

“Service Areas” – means postcodes located within south-west/east England and not more than 50 miles away from the company’s address.

“Start Date” – means a day and time in a 12 month period, which is scheduled in agreement between the parties for the Company to commence the service. The start date cannot be less than 7 days after the booking date.

“Rolling Contract” – Means that the contract is automatically renewed at its expiration unless it is cancelled by the client during the termination period.

“Term” – means a period twelve (12) months for commercial clients.

“Termination period” – means three (3) months prior to the expiration or renewal date of the contract.

“Trial Period” – means a period of 14 days or 2 cleaning services provided for evaluation before the contract becomes legally binding.

2. Reference/Powers/Consent

2.1. Unless the context requires otherwise, reference to the singular include the plural and references to the masculine include the feminine and vice versa.

2.2. If there is any part of this agreement which refers to a party which has or consists of more than one person, the obligations are joint and several obligations.

3. Headings
The headings contained in these Terms are for convenience only and do not affect their interpretation. However Text in BOLD and CAPITALS are important and needs to have special regard or to be given careful attention.

4. Contract

4.0 These Terms and Conditions represent a contract between Cleaneazy Ltd and the Client. These terms will be deemed incorporated as soon as the cleaning service commences, or upon signing the declaration, whichever is sooner.
This contract serves:

a) A new agreement which supersedes all previous versions, and replaces all previous contracts between the parties.

b) A trial period of 14 days, or 2 cleaning visits performed for the clients evaluation of the service before the contract becomes legally binding.

c) A period of 12 months from the date of commencement for all commercial or businesses, or any other body which is either open to the public for service or performs trading or commercial services to other companies, public or private. These may include:

i) Office cleaning

ii) Commercial cleaning e.g. (pubs, restaurants, fast food shops, office kitchens, warehouses, or any other premises which provides services.)

d) A period of 12 months cleaning services, which rolls over automatically from year to year unless terminated by either parties.

4.1 It is a condition of this agreement that termination of any cleaning service require a minimum notice period of one month (30 days) in writing within the termination period to end on the expiry date.

4.2 The contract will automatically roll over to the following year if the Client does not terminate within the termination period. The Client will therefore be contracted to Cleaneazy for another term.

4.3 Upon termination of this contract all charges outstanding to the company prior to, and at termination shall remain payable in accordance with clause 13.5.

4.5. Unless otherwise agreed in writing by a director of the Company, a person who is not a party to this agreement has no rights or benefit under the (Rights of Third Parties Act 1999.

4.6. No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by a director of the Company.

4.7. This condition forms the root of this agreement. The agreement is based strictly on the company providing cleaning services, and the client making payments promptly.

4.8. Each party warrants their power to enter into this contract freely, voluntarily and without duress.

4.9. Both parties unequivocally agree that if any part of this agreement is found invalid or unenforceable, that part only shall be unenforceable, but all other parts of this agreement will remain enforceable and in full force.

5. Cost

5.1. The Company will perform its obligations to the client for the remuneration set forth in this agreement (see schedule 1). Any additional services requested by the client which falls outside this agreement which the company incurs as a result of providing the service shall be payable by the client in accordance with this clause.

5.2: Any additional service which is not part of the original agreement needs to be brought to the attention of the company’s Operations Manager prior to the commencement. The notice MUST be in writing and not less 48 hrs before the service is required.

5.3: Any additional service required which is less than 48 hours notice, will incur an additional £20 short notice fee plus an administration fee.

5.4 All prices are subject to current rate of VAT.

5.5. The agreed price(s) of providing the services to you are define in Schedule 1.

6. Our Obligations

6.1. The company shall provide the services both timely and professionally, using reasonable care and skill.

6.2 The company will be responsible to provide the necessary materials to perform its obligations in regards to the agreed service in this contract. Any additional services will need to be paid for separately. (See clause 5.2)

6.3. The company will reasonably report any matters which interfere with, and or its ability to perform the service to the client.

6.4. In pursuance to the company’s obligations, we may delegate authority to a third party to provide services to you where it is fitting to do so, or where the company is not able to provide the services in accordance with clause 6.1. In such event the company will expressly seek the client’s authority to delegate the service.

6.5. It is our duty to observe all health and safety rules, regulation, policies and practices at work in accordance with the law, however the client has an equal responsibility.

6.6. The company will keep up-to-date its insurance policy to cover all liabilities arising from any breach committed by us. We will provide a copy of the certificate upon request.

6.7. We will make restitution where a breach of these terms has been committed by us, or compensate for any liability arising from our negligence.

6.8 In order to provide a smooth service, the company will as far as practically possible comply with the client’s policies and practices. Where it is not practical to do so, the client fully agrees to settle the matter on the company’s terms.

7. Client’s Obligations

7.1. The client will immediately provide all information required to us in order for us to provide the service.

7.2. Allow us unrestricted access, including parking for the duration of the service to the property or service address in order for us to provide the service.

7.3. Provide basic amenities or access to basic amenities without charge at the service address which is necessary for the company to perform the service.

7.4. To provide a safe storage area for us to store equipment including any Vacuum cleaners, buckets, chemicals etc at the premises.

7.5 To be responsible for providing keys or access to the premises or service address. This also includes any keys, or store rooms code, or any other rooms we will need to have access to. (Whether for cleaning or for storage of our equipment.)

7.6. To keep secure our equipment while on your premises, and immediately compensate us for any loss or damage to our equipment while in your possession.

7.7. To observe all health and safety policies, regulations, and best practices according to law or recommended by us.

7.8. To pay promptly for the service, and any additional services including the cost of providing additional services from a third party.

7.9. To notify us immediately of any changes in circumstances, including changes in working hours, delays, lockouts, change of address, or any other reason which may affect our ability to provide you the service.

8. Fees

8.1. The Client shall (by mutual agreement) pay the company the fee either:

a) The full amount per year or
b) A proportion of the fee by equal monthly instalments.

8.2. Monthly instalments for this purpose shall be a recurring invoice every 15 days after the service delivery date. All our invoices include VAT’s at the current rate.

8.3. It is a condition of this agreement that all invoices MUST be paid within 15 days of the invoice date.

8.4. Invoices not paid within 15 days of the invoice date shall be deemed “over-due”. The company reserves the right to, but not prejudiced to charge interest on overdue accounts at 4% above the base lending rate of HSBC bank.

8.5. Any invoices not settled within 1 month (30 days) of the invoice date without proper cause, will be referred to a debt collection agency. You agree to pay all fees incurred by us as well as any debt collection agency fees as a result of the company taking recovery action.

8.6. On the third over-due invoice, the company shall determine this agreement, and shall demand of the client a proportion of the fees equal to 1 month’s fees as a security deposit to be held on account. Such fees will be return at the expiration date.

8.7. Failure to comply with clause 8.6 may amount to a repudiatory beach, and may effect a termination.

8.9. Upon termination, all fees prior to and after the termination become payable immediately. This may also include payment for any months remaining on the contract.

8.10. All Card transactions are subject to a processing charge of 3%. You agree to accept this fee if and when you authorise card transactions

8.11. The company may from time to time within the lifetime of the contract adjust its charges to come in line with national insurance contributions, value added tax, increased prices on cleaning products, minimum wage or any other levy by the government department(s) which it sees fit to pass onto the Client. We will communicate any charge or price adjustments not less than 30 days before it comes into effect. Any disputes resulting from the adjustments should be communicated to the accounts department within 21 days of receiving the notice. If we do not hear from you within 21 days of the notice, we will determine that you have accepted the charge by acquiesce, and the charges becomes payable on the 30th day after notice.

8.12. The Client agrees to and authorises the Company to charge his/her debit/credit card any outstanding balances owed to the Company which is not paid within 30 days of the invoice date.

8.13. We will charge you a fee to change a quote once it has been accepted, or for any additional changes to the service once booked.

9. Payment

9.1. We accept cash payments, bank transfer/standing order, and major credit/debit cards authorised in the UK only. We reserve the right to cancel additional services without notice, and charge a processing fee of £25 for dishonoured card transactions or non-cleared or withheld funds without proper cause.

9.2. We reserve the right to nominated or change a method of payment to the client where three or more invoices are or have been over-due. We also reserve the right to:

• Change the accepted method of payment, or
• Choose to accept or reject a method of payment, or
• Nominate a method of payment to the client where we see it’s fit to do so.
We will write to you confirming these changes if such provisions are effected.

9.3. Any “bounced” or dishonoured cheque(s) will incur a £30.00 administration fee per cheque

10. Additional Services

10.1 All additional services must be requested at least 48 hours in advance. The bookings Manager will confirm, or issue a quote for any additional services.

10.2. We cannot always guarantee prices and therefore quotes are valid for 7 days only. All quotes include VAT at the current rate.

10.3. On some occasions where it costs us money to provide you an additional service, we may request a deposit, or a proportion of the fees upfront.

10.4. Any additional services required on a recurring basis, must be define in Schedule 1.

11. Staff

11.1. We may replace your regular cleaner at any time due to illness or change of circumstances in order to fulfil our obligations to you. We will exercise discretion when we allocate cleaners to perform the task and notify you as soon as we reasonably can.

11.2. All our staff a fully trained to handle the chemicals we use. We use a traffic light system to differentiate between chemicals therefore we request that ONLY fully trained persons should handle them. Improper use of chemicals can cause serious damage or injury.

11.3. We can offer training on the products we use. For more information please contact the training department: info@cleaneazyuk.com

12. Cancellation

12.1. Cancellation fees apply, if:

a) The Client cancels or significantly changes a booking for additional services less than 24 hours prior to the scheduled appointment; or

b) The Client fails to provide access to the service premises which prevents us from carrying out the service; or

c) The operatives are unable to gain entry to the premises or storage facility which prevents them from performing the service. If keys are provided they must open all locks without any special efforts or skills.

d) The client is responsible for the provision of access to the premises. Any special arrangements must be agreed by the company prior to the cleaner’s arrival on the premises.

e) If the client provides incorrect information, which results in a failure to provide the service.

f) If the client cancels this agreement before the termination period.

12.2. If the Client needs to change a cleaning day or time the Company will do its best to accommodate the requests, however we make no guarantees that a request will be fulfilled. A minimum 48 hour notice is required. Please note that the Company cannot guarantee that the same operative will be available on the new date and at the time the Client requires. Any changes in the cleaning schedule are subject to availability.

12.3. There is a £30.00 late cancellation/lock-out fee for cancelling or rescheduling additional service visits less than 24 hours.

13. Termination

13.1. You may terminate this contract by notifying us not less than 30 days in writing during the termination period to end on the expiry date. The termination period is 3 months before the expiration date.
For clarity, if your contract expires on 31/12/17, you may cancel at any time between 1/10/17 – 1/12/17. The service will cease on the expiration date at 23:59.

13.2. The Client agrees to pay the full or a proportion of the contact fees if less than 30 days notice is served in writing.

13.3. Any client who employs the company’s staff, whether temporary, permanent, or pay-as-you-go basis with the intention of obtaining a pecuniary advantage or intercepting business from the company within one year after a termination will be liable for a fine of £1500.

13.4. Any repudiatory breach of these terms will result in the termination of this agreement, and the breachee will have the right to claim damages.

13.5. Upon termination, all fees prior to and after the termination become payable immediately. This may also include payment for any months remaining on the contract.

14. Force Majeure

14.1. In the event of any supervening or unforeseen events, the company in so far as practicably possible, without causing, or subjecting another to harm, will fulfil its obligations to the client. Where performance of that obligation is not at all possible, the company will provide at no extra cost an alternate booking date within the next 7 days. The Client agrees that the agreement shall continue to exist in full performance even in the occurrence of such events until the contract is expired.
14.2. In the event that it is impossible to perform our obligations to the client, the contract will cease, and the company will issue a refund of any services paid for which was not provided, or the remainder of the agreement.

14.3. The contract will automatically cease if the company is liquidated, or files bankruptcy or enters administration.

14.4. The contract will cease if the client is deceased.

14.5 The contract will cease in the event of war, or government sanctions which prevent the performance of the service.

14.6 This agreement shall cease if any act of God renders the agreement impossible to perform.

14.7. This agreement shall immediately cease if the client fails or refuses to settle over-due invoices on 3 counts.

14.8 This agreement shall cease if the company moves to an address outside of our service areas during the life time of the contract. All fees become payable immediately.

14.9. This agreement shall cease temporarily, if the company is found in breach of any health and safety or safety at work laws or regulations, until such breach has been corrected.

15. Employment

15.1. This term is a critical condition of this agreement. The clients understands and irrevocably agrees to be liable for a penalty fee of £1500.00 per person should:

a.) s/he directly employs whether temporary or permanently

b.) legally or on a cash basis any cleaner or staff without the prior permission of the company.

c.) within 12 months of the termination of the contract, or termination of the employee’s employment.

15.2. The Client agrees to pay the penalty fee whether he notifies the Company of his action or the Company discovers this employment independently at any time after it occurs. The Client further agrees to reimburse the Company for any and all fees from taking recovery action.

16. Vouchers

16.1. The agreement is made solely for the benefit of the client with the intention of providing an ongoing service, and therefore any vouchers, discounts, Groupon deals, package deals, and promotional offers ARE NOT VALID in conjunction with this agreement.

16.2. Vouchers and package deals may be bought separately, and may be booked as additional services.

17. Claims

17.1. We MUST receive your claim for damages in writing within 48 hours after the service delivery. This may mean you need to send it by 1st class next day delivery, or a courier service. Unfortunately we cannot accept claims by telephone and email. (See clause 17.3,i,ii,iii)

All claims must be addressed to:

The Claims Department
Cleaneazy Limited
239 Kensington High Street
London
W8 6SN

17.2. The Company’s public liability insurance will cover damages caused by on duty cleaning operatives up to £2,000,000.00. All claims are subject to a non refundable excess of £250.00, which must be met by the client. In order to substantiate your claim, it is a good practice to take regular photographs of your premises. (This may help validate your claim, and may speed up the claims process)

17.3. For the sake of insurance and data integrity, it is fundamentally important that any claims for damage MUST be received in writing within 48 hours, and providing evidence. The nature of our business requires such practice.

i) For clarity, if any damage occurs on a Wednesday at 2:00 PM, it must be received before Friday 2:00 PM. If it occurs on a Saturday it must be reported by Monday 12:00 PM (Midday) in order to be a valid claim. Failure to meet this requirement will invalidate your claim.

ii) The Company may require entry to the premises within 24 hours of the claim being made to correct the problem, or investigate the claim. If we are able to offer you an immediate resolution, we will do so upon arrival. Any refunds or adjustments must be requested directly from the Company. We may consider certain factors in validating your claim.

iii) We encourage the practice of submitting your claim within the time frame specified, as it will minimise the risk of jeopardising the investigation, or may prevent the client, or 3rd parties from causing further damage.

17.4. The Company may require entry to the premises within 24 hours of the report to investigate the claim. If we are able to offer you a solution, we will attempt to do so quickly to resolve the matter. Any refunds or adjustments must be requested directly from the Company. We may take certain factor may be consideration in validating your claim.

17.5. We do not recommend cancelling your payments before giving us an opportunity to resolve the problem. Cancelling or stopping the payments may cost you an additional £30 processing fee for failed of dishonoured cheques or payments.

17.6. While the Company’s operatives make every effort to avoid accidents, sometimes it is inevitable. We will try as practicably as possible to replace damaged or broken items with the identical replacement. We may substitute new for old, and in the event we cannot replace an identical match, we will compensate with another of similar quality or value. Any key replacement/locksmith fees are paid only if keys are lost by our operatives.

17.7 To minimise the risk of damage, the Company requests all irreplaceable items (whether monetary or sentimental valuables) be stored away and /or not cleaned by the cleaning operatives.

17.8. If the company’s staff member has caused damage to your property, we will repair the item at our expense. If the item cannot be repaired the Company will endeavour to replace the item with a like, or near value, if that is not practical, we will offer the client the current value of the item, providing that all the clients accounts has been settled.

17.9. The Company shall not be responsible for damage due to faulty and/or improper installation of any item. All surfaces (i.e., marble, granite, etc.) are assumed sealed and ready to clean without causing harm. We will not proceed with any cleaning service where such risk of damage is highly probable.

17.10. Your claim will be invalid if you have over-due balances outstanding.

17.11. Any attempt to commit insurance fraud or the use of false information to commit fraud will be reported to the police and may be prosecuted to the fullest extent permitted by law. We may also make a claim alongside the insurance provider for compensation. You agree to bear the cost of any legal action we take in that regard.

18. Complaints

18.1. All complaints excluding damage to property must be received in writing to Cleaneazy, 239 Kensington, High Street, London, W8 6SN; Alternatively, it can be emailed to complaint@cleaneazyuk.com providing photographic evidence. We must receive your complaint within 24 hours of the service delivery.

18.2. We will fully investigate any complaint and attempt to resolve it to the satisfaction of the Client, or alternatively to a reasonable standard.

18.3. If the Client wishes to change, amend, discontinue, suspend, add, remove, modify the service, Please contact the Company as soon as possible by dialling 0845 357 0884. Please do not wait until the last minute.

18.4. If there is a problem with the service we have provided you, we will be happy to make amends, however we don’t recommend cancelling your payments before giving us an opportunity to resolve the problem. Cancelling or stopping the payments may cost you an additional £30 processing fee for failed or dishonoured cheques or payments

18.5. If you have submitted a complaint, we may require access to the premises within 24 hours of the report to correct any short-comings, or to investigate. In such event we will require your consent by email or telephone.

19. Liability

19.1. The Company shall not be liable under any circumstances for any loss, expense, damage, delay, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client arising from or in any way connected with:

1. Late arrival of Company operatives at the service address. The Company endeavours to be punctual, sometimes it is not within our control how the public transport system operates. Company operatives who arrive late due to transportation factors may entitle the client to re-schedule with the services cannot be performed.

2. A cleaning job not completed due to the lack of cleaning materials, lack of hot water or electricity, or equipment not in full working order;

3. Third party entering or present at the Client’s premises during the cleaning process;

4. An existing damage to Clients property in the form of old stains/burns/spillages etc. which cannot be cleaned/removed completely by the cleaning operative using the Client’s cleaning equipment and materials and in accordance with the industry standard cleaning methods as described in the Company’s method statements;

5. Any damages caused by faulty/not in full working order equipment or materials supplied by the Client;

6. Services not provided to the client because of dishonoured cheques, payments, or overdue accounts.

19.2. We may record incoming and outgoing telephone conversations for quality control, record keeping and back-referral for any inquiries or investigations. If you wish to be excluded from this action please write to us detailing your reasons.

20. Supplementary Terms

20.1. If the Client requests keys to be collected by the Company’s operatives from a third party’s address outside the postal code of the serviced address then a £10.00 charge will apply. The same fee will apply if you need us to return the keys to the same or different location. The charge will cover pickup or drop-offs ONLY

20.2. The Company reserves the right to re-evaluate rates at any time should the Client’s initial list of tasks changes.

20.3. The Company reserves the right to amend the initial quotation, should the Client’s original requirements change. Differences in excess of 10% will be discussed with the Client prior to the start of the work.

20.4. Amount of cleaning time required are estimated based on the average workspace area. Estimates are for indication purposes only and are not guaranteed, the actual time will depend on other factors during the cleaning; we tend to allow some flexibility with the time. Please note that one off cleans may take longer to complete due to longer intervals between cleaning sessions, number and type of cleaning tasks required. This may vary when compared to the regular maintenance cleaning of the same property.

20.5. The Company shall arrange an immediate replacement should an operative cannot attend a scheduled visit, and will inform the Client prior to the visit.

20.6. Post Construction Cleaning (After Builders Cleaning), after Events Cleaning or badly neglected workspaces may take up to three times longer than a well maintained workspace requiring general cleaning. Therefore the Company recommends our specialist cleaning services: After Builders Cleaning or Event Cleaning. These need to be requested as additional services.

20.7. The cleaning operatives are not allowed to hand wash any items of clothing belonging to the Client. The Company advises that our operatives can only use a washing machine for such tasks.

20.8. All fragile and items of sentimental value must be secured or removed prior to any cleaning job. We will not be responsible for damage where it was an obvious risk.

20.9. The cleaning operatives are not allowed to use or work with bleach or any product containing bleach. The Company advises the Client to avoid supplying such products to the cleaning operatives. The Company shall not be liable under any circumstances for any damages to Client’s property caused by bleach or products containing bleach.

20.10. The Company reserves the right to make changes to any part of these Terms and Conditions. We will notify you of such change. The Company may add to or alter these Terms and Conditions from time to time and any alterations or additions will apply to new business but not to existing contracts. Please refer to your copy of these Terms and Conditions, or alternatively you can request a copy by contacting the company.

21. Our Guarantee

21.1. The Company has built its business and reputation by providing its clients with the best possible cleaning service available. For this reason, the Company offers you a guarantee. If you are not satisfied with the cleaning services provided, we will redo the job until you are satisfied and without charge.

22. Referral Credit

22.1. We will issue a one off credit of £10.00 for referring another Client. Credit will be issued after new Client has used our services a minimum of 4 times.

23. Data Protection

23.1. We operate a data protection policy, and we do not share your information with anyone, including third parties. However where a warrant or an order is made in pursuance with fraud, or illegal activities we will make such information available to law enforcement officers.

23.2. We take privacy very seriously, we therefore request that any information obtained from us, or by our staff be held in the strictest confidence.

23.3. All parties agree to keep all information in regards to this agreement or service confidential and secure. An exception exists where that information must be disclosed to law enforcement agencies, regulatory bodies, or professional advisors where it is necessary for them to perform their obligations.

24. Abuse / discrimination

24.1 We operate a zero tolerance policy towards verbal, physical and sexual abuse of staff and customers. This includes intimidation, bullying, harassment, and discrimination in any form. We will prosecute or seek the maximum penalty under English law in the event of such abuse. Additionally we may report it to the police, and seek compensation where appropriate

25. Law

25.1 These Terms are governed by the laws of England and Wales, and are subject to the exclusive jurisdiction of the Courts of England, and Wales.

 

 ———————————————————————————

Domestic Contracts

INTERPRETATIONS

1. Definitions

1.1. In these Terms of Business the following definitions apply:

“The Company, we, us, and our” – means Cleaneazy Ltd, 239 Kensington High Street, London, W8 6SN, Company registration number: 06547094

“Cleaner” means any cleaning operative working for the company or firm carrying out cleaning services on behalf of the Company.

“Client” – means a person, whether classed as consumer, firm or corporate body together with any subsidiary or associated company as defined by the Companies Act 1985, to which the cleaning services are supplied to by the Company.

“Service” – means the cleaning services provided on behalf of the Company to the client for an amount of money for a specified amount of time.

“Additional Service” – Means any other cleaning works which is requested either before, or during the cleaning task is completed with the approval of the company.

“Cash-In-Hand” – Means any payment made by cash, either, British Sterling, Euro, USD currency, or any other means of payment given by hand as payment for services.

“Cleaning Visit” – means the a visit to the Client’s service address by the Cleaner in order to carry out the Service.

“Service address” – means any address and post code, provided by the client in order to deliver the service which is located in England.

“Service Areas” – means postcodes located within south-west/east England and not more than 50 miles away from the company’s address.

“Start Date” – means a day and time in a 12 month period, which is scheduled in agreement between the parties for the Company to commence the service. The start date cannot be less than 7 days after the booking date.

“Rolling Contract” – Means that the contract is automatically renewed at its expiration unless it is cancelled by the client at expiration date

“Term” – means a period of one (1) month for domestic clients or twelve (12) months for commercial clients.

2. Unless the context requires otherwise, reference to the singular include the plural and references to the masculine include the feminine and vice versa.

3. The Headings contained in these Terms are for convenience only and do not affect their interpretation. However Text in BOLD and CAPITALS are important and should be given careful attention.

4. Contract

4.0 These Terms and Conditions represent a contract between Cleaneazy Ltd and the Client. These terms will be deemed incorporated as soon as the cleaning service commences.
This contract serves:

1. A period of 12 months from the date of commencement for all commercial and business cleaning services. These may include:

i) Office cleaning
ii) Commercial cleaning e.g. (pubs, restaurants, fast food shops, office kitchens, or any commercial premises.)
2. For domestic clients requesting:
i) Oven clean
ii) Window Cleaning
iii) End of tenancy cleaning
iv) After builders
v) Carpet cleaning
vi) Spring cleaning
vii) Deep cleaning
viii) Package or deal cleaning services
ix) Pay-as-you- go cleaning service
x) One-off cleaning

4.1 It is a condition of this agreement that termination of any cleaning service, except for One-Off Cleaning services, require a minimum notice period of one month (30 days) in writing to end on the last day of the relevant month for commercial contracts and 14 days for domestic contracts.

4.2 The contract will automatically roll over to the following month/year if the Client does not cancel. The Client will therefore be contracted to Cleaneazy for another term.

4.3 Upon termination of this contract all charges outstanding to the company prior to and at termination shall remain payable in accordance with clause 10.4.

4.4. The Client agrees that any use of the Company’s services, including placing an order for services by telephone, fax, email, website forms shall constitute the acceptance of these Terms and Conditions.

4.5. Unless otherwise agreed in writing by a director of the Company, these Terms and Conditions shall prevail over any other terms of business or purchase conditions put forward by the Client.

4.6. No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by a director of the Company.

CLEANING SERVICES

5. Cost

5.1. New Clients, who have signed a service agreement with the Company, are charged between £8.50 – £12.00 + VAT per hour. The minimum purchase is 2.5 hours per cleaning visit.

5.2: Any additional cleaning service which is not part of the original agreement needs to be brought to the attention of the company’s Operations Manager prior to the commencement. The notice MUST be in writing and not less 48 hrs before the service is required.

5.3: Any additional service required which is less than 48 hours notice, will incur an additional £20 plus an administration fee.

5.4 All prices are subject to current rate of VAT.

6. End of Tenancy Cleaning (E.O.T)

6.1. End of Tenancy Cleaning services are charged per “job”. This means taking into account the current condition of the premises, number of rooms, bathrooms, WCs, shower rooms and en-suites. We do not charge the “per hour” or “per cleaner” basis and the number of operatives attending your property may vary. The number of operatives in a team does not affect the initial quoted price, nor will it affect the cleaning time booked.

6.2 The quoted price does not include extras such as: carpet and upholstery steam cleaning, stripping and polishing floors, washing up dishes, taking more than 5 items out of cupboards and then putting them back in, dusting books, cleaning walls/ceilings, cleaning balconies/terraces, cleaning patios/gardens/. Any extra services are priced separately, and need to be requested in writing at least 7days prior to the start date.

6.3. The company uses national average room sizes when calculating quotations over the phone. Quotes over the phone are estimated and should only be used as an indication.

6.4. All quotations given by the Company following a request by the Client and shall remain open to acceptance for a period of 30 calendar days from issue date.

6.5. The Company reserves the right to amend the initial quotation, should the Client’s original requirements change.

6.6. Any differences in excess of 10% on booked quotes will be discussed with the Client before the service starts. In such cases the Client agrees to pay a £10 administration fee to amend the original quote, or a £40.00 cancellation fee applies if the client cancels.

6.7. Under the E.O.T contract, the Company shall provide all cleaning supplies and cleaning equipment necessary to carry out the service.

6.8 The Client must provide running water, electricity and sufficient light and supervision at the premises where the service takes place.

7. Window Cleaning
Windows are cleaned on the inside only and based on height. We do not supply ladders, and strongly discourage the practice of using ladders, standing on chairs, by our cleaners in the interest of safety. Any provision or attempt to provide ladders, chairs, buckets, or any aid which will be used to elevate or increasing the height or reach of cleaners is strictly prohibited. We disclaim all liability where this condition is breached by the client.

8. Domestic Cleaning

8.1. The client shall provide the company with a cleaning specification sheet, detailing the areas, s/he requires cleaning.

8.2. The client shall be responsible to remove or store away any valuables out of sight, prior to the start of the cleaning. WE SHALL NOT BE RESPONSIBLE FOR YOUR FAILURE TO SECURE YOUR VALUABLES.

8.3. We will use our equipment to perform the services, however in the event that the client requires the use of their equipment, s/he will be responsible to setup, and operate the equipment. Our cleaners are not trained to use all machinery and we recommend that they do not operate any electrical devices not belonging to the company.

8.4. Cleaning materials (detergents, solutions, towels, cloths, gloves) and equipment (vacuum cleaner, iron, ironing board, mop, brush and broom etc.) must be provided by the Client for domestic cleaning. This do not include, bin liners paper towels, washing up liquid and hand soap. All equipment must be safe to operate, in full working order and must not require any special skills to be used for the purpose of cleaning unless otherwise agreed.

8.5. If the Client has equipment that is complicated to operate, the Client must provide supervision and assistance to the Cleaner.

8.6. A detailed list of cleaning specifications (cleaning tasks) must be provided by the Client to the cleaning operatives prior to service commencing. If only verbal description of the tasks has been provided, the Company will not be responsible for any tasks not carried out, or any mistakes, errors or omissions on the part of the cleaner.

8.7. On grounds of health and safety, the company and our operatives shall not be required, as part of its contract, to clean vomit, blood, excretion or any other human or animal faeces, fluids or secretions. If such services are required please contact the office for a quotation.

9. Oven Cleaning

9.1 It is a condition of this agreement, that the client MUST provide suitable floor covering prior to the oven cleaning job. The chemical we use are very harsh and may cause damage to wooden surfaces, we recommend that the client covers ALL wooden surfaces prior to the start of the job. YOUR ATTENTION IS DRAWN TO THIS CLAUSE.

9.2 It is the Clients responsibility to ensure that the floor and any wooden surfaces are FULLY covered and protected to prevent any damage in the event of accidental spills, leaks, sprayed droplets or any other form of contact with wooden surfaces. We will not be held liable for your failure to comply with this term; we may also cancel your cleaning service and charge 100% of the cleaning fees.

9.3 The client shall provide the cleaners with a bucket / pail whilst the oven clean is being carried out.

9.4. Additional work is NOT to be requested from the company’s cleaners whilst performing the job without the prior approval of the company. Any additional work requested, done, or requested to be done at a later date for the reimbursement of cash-in-hand, cheque, or any other methods of payment without the approval of the company may be deemed as employing company staff and clause 16.1 will apply.

9.5. The company makes available limited arrangements where additional services may be requested in advance and paid to the cleaners as cash-in-hand. All additional services MUST be approved by the company.

9.6. Any additional services not paid by the client, without just and fair reasons shall be a repudiatory breach, and the company reserves the right to seek damages.

9.7. Cleaners ARE NOT PERMITTED UNDER ANY CIRCUMSTANCES TO REMOVE, UNMOUNT, DISMANTLE, OR TAMPER IN ANYWAY WITH THE OVEN APPARATUS. The client is responsible for the dismantling or removing of any apparatus prior to or during to the job. WE WILL NOT BE RESPONSE FOR ANY DAMAGE TO YOUR OVEN AS A RESULT OF YOU ASKING OR PERMITTING CLEANERS TO REMOVE OVEN APPARATUS.

9.8. It is a condition of this agreement that the client shall be present, or provide a supervisor for the full time that the cleaners are present at the premises. This is to ensure that the task is completed with satisfaction and without any accidents or incidents.

9.9 All deals, vouchers, packages, Groupon deals, booking offers, and any other promotional offers shall be subject to these terms.

10. Payment

10.1. All payments must be cleared prior to service commencement. We accept bank transfer/standing order, major credit/debit card (UK only) payment or cash payment on the day. We reserve the right to cancel services without notice, and charge a processing fee due to declined credit card transactions or non-cleared funds.

10.2. Your first invoice is due in advance prior to service commencement. We accept payment in the form of a bank transfer/standing order, and major credit/debit cards (UK only) payment. We reserve the right to cancel services without notice and charge a processing fee due to declined credit card transactions or non-cleared funds. The company reserves the right to change at any time:

• The accepted method of payment, or
• Choose to accept or reject a method of payment, or
• Nominate a method of payment to the client where we see it’s fit to do so.

10.3. The Client agrees to and understands that paying the outstanding balance by debit/credit card will incur a 3% card processing charge.

10.4. All accounts are payable up to 15 days of the invoice date. Any accounts not settled after 15 days of the invoice date shall be deemed overdue. The company reserves the right to but not prejudiced to charge interest on overdue accounts at 4% above the base lending rate of HSBC bank.

10.5. Any account in arrears of 30 days shall constitute a repudiatory breach, the company may take any action which it sees fit to recover damages and charge a £100 administration fee. The client agrees to pay all expenses including any VAT or interests which the company incurs as a result of taking recovery actions.

10.6. The company may from time to time within the lifetime of the contract adjust its charges to come in line with national insurance contributions, value added tax, increased prices on cleaning products, minimum wage or any other levy by the government department(s) which it sees fit to pass onto the Client. The company will communicate to the client any charge or price adjustments not less than 30 days before it comes into effect. Any disputes resulting from the adjustments should be communicated to the accounts department within 21 days of receiving the notice. If we do not hear from you within 21 days of the notice, we will determine that you have accepted the charge by tacit acquiesce, and the charges becomes payable on the 30th day after notice.

10.7. Any “bounced” or dishonoured cheque(s) will incur a £30.00 administration fee per cheque.

10.8. The Company reserves the right to cancel any contract and back charge additional fees for past services to reflect the balance of the standard rate(s), if:

a.) any misleading or false information was used to obtain discounted services or

b.) staff and or cleaners providing discounted or reduced priced services where not authorised or

c.) cleaners and clients conspire to form a joint enterprise to defraud the company.

10.9. The Client agrees to and authorises the Company to charge his/her debit/credit card any outstanding balances owed to the Company.

11. Refunds

11.1 No refunds will be awarded on services which has commenced, or completed. If there is any issue with the service, please follow the complaints procedure.

11.2. It is important that you are certain that you will honour the booking. ALL CANCELATIONS ATTRACT A 10% ADMIN FEE.

11.3. A refund will only be issued on the successful cancellation of a cleaning visit, made not less than 48 hours prior to the start of the cleaning session. The refund is subject to the Company receiving cleared funds from the Client before cancellation.

a.) All cancellations are subject to a 10% administration fee 48 hrs or less prior to the booking date.

b.) Cancellations made less than 48 hrs attracts a forfeiture of 50%,

c.)  100% if less than 24hrs.

11.4. A refund will be issued if a cleaning operative does not attend a cleaning visit, and payment for which has been already collected by the Company.

11.5. We will not refund any bookings where the client is closed on public holidays. In such cases, an alternate cleaning day may be substituted. (Subject to availability, £10 rebooking fee apply)

12. Cleaners

12.1. We may need to replace your regular cleaner at any time due to illness or change of circumstances in order to fulfil our obligations to you. We will exercise discretion when we allocate cleaners to perform the task and notify you as soon as we reasonably can.

12.2. All our staff a fully trained to handle the chemicals we use. We use a traffic light system to differentiate between chemicals therefore we request that ONLY fully trained persons should handle them. Improper use of chemicals can cause serious damage or injury.

12.3. We can offer training on the products we use. For more information please contact the training department: info@cleaneazyuk.com

13. Cancellation

13.1. The Client agrees to pay the full price of the cleaning visit, if:

a) The Client cancels or changes the booking less than 24 hours prior to the scheduled appointment;
b) The Client fails to provide access to the service premises thus preventing the Company from carrying out the work;

c) There is a problem with the Client’s keys, or accessing the premises and the cleaning operatives cannot gain entry. If keys are provided they must open all locks without any special efforts or skills.

d) The client is responsible for the provision of access to the premises. Any special arrangements must be agreed by the company prior to the cleaner’s arrival on the premises.

13.2. If the Client needs to change a cleaning day or time the Company will do its best to accommodate the requests, however we make no guarantees that a request will be fulfilled. A minimum 48 hour notice is required. Please note that the Company cannot guarantee that the same operative will be available on the new date and at the time the Client requires. Any changes in the cleaning schedule are subject to availability.

13.3.  Cancellation/lock-out within 24 hrs of the booked services will incur cancellations fees of 100%. The cleaner will wait up to 15 minutes in the event of a lock out, or to await entry. Any additional wait time must be agreed by the company. (fees apply, £10 for every 30 Minutes after the first 15 minutes wait time)

13.4 In the event the client wishes to rebook or reschedule, a £30 non refundable fee apply for non-contract or pay-as-you-go Clients.

14. Termination of Contract

14.1Business clients please refer to our terms of service which can be found on our website, http://www.cleaneazyuk.com/terms-conditions. Domestic clients may terminate the contract by giving 14 days prior notice and have at least 1 cleaning visit prior to termination.

14.2. The Client agrees to forfeit 100% of the fees if:

1) No notice is given;

2) The Client provides a termination notice and requires less than 2 cleaning visits for commercial clients and no cleaning visits for domestic clients.

14.3. Any client who employs the company’s staff, whether temporary, permanent, or pay-as-you-go basis with the intention of obtaining a pecuniary advantage or intercepting business from the company within one year after a termination will be liable for a penalty fine of £1500.

14.4. Any repudiatory breach of these terms will result in termination of this agreement, and the breachee will have the right to claim damages.

15. Force Majeure

15.1. In the event of any supervening or unforeseen events, the company will in so far as practically possible, without causing, or subjecting another to harm, will fulfil its obligations to the client. Where performance of that obligation is impossible, the company will provide at no extra cost an alternate booking date within the next 7 days. The Client agrees that the agreement shall continue to exist in full performance even in the occurrence of such events.

15.2. In the event that the company is unable to perform its obligations to the client, the contract will cease, and the company will issue a full refund of any services paid for which the company was unable to provide.

15.3. The contract will automatically cease if the company is liquidated, or files bankruptcy or enters administration.

15.4. The contract will cease if the client is deceased.

15.5 The contract will cease in the event of war, or government sanctions

16. Employment

16.1. This term is a major condition of this agreement. The Client irrevocably agrees to be liable for a penalty fee of £500.00 per person, should s/he directly employ whether:

a.) temporary or permanent (legally or otherwise)

b.) any cleaner or staff employed with the company, including self employed persons or contractors

c.) without the prior permission of the company.

16.2 Any request, or additional work done, or requested to be done, whether on “company time” or not, to intercept business from the company will be a severe breach of this agreement. The Client agrees to pay the fee in clause 16.1 whether he notifies the Company of his action or the Company discovers this employment independently at any time after it occurs. The Client further agrees to reimburse the Company for all fees incurred in seeking damages.

For the sake of clarity, if the client purchases an oven clean voucher and asks the cleaners to clean the bathroom in addition for a cash/cheque or other reimbursement without the permission of the company, s/he is guilty of employing the company’s staff and will be liable for the penalty fine. The same applies even if the client request the cleaning be done out of hrs or whilst the cleaners are not on company time.

16.2. The company makes limited arrangements where the client can request additional services which can be paid directly to a senior on the job staff, but this condition must first be approved by the company.

17. Claims

We MUST receive your claim for damages in writing within 48 hours of the service delivery. This may mean you need to send it by 1st class next day delivery, or a courier service. Unfortunately we cannot accept claims by telephone and email. (See clause 17.2 i,ii,iii)

All claims must be addressed to:

The Claims Department
Cleaneazy Limited
239 Kensington High Street
London
W8 6SN

17.1. The Company’s public liability insurance will cover damages caused by a cleaning operative up to £2,000,000.00. All claims are subject to a non refundable excess of £250.00, which must be met by the client. In order to substantiate your claim, please take photos of your premises/property before our cleaners arrive. (This may help validate your claim, and may speed up the claims process)

17.2. For the sake of insurance and data integrity, it is fundamentally important that any claims for damage MUST be received in writing within 48 hours, and providing evidence.

i) For clarity, if any damage occurs on a Wednesday at 2:00 PM, it must be received before Friday 2:00 PM. If it occurs on a Saturday it must be reported by Monday 12:00 PM (Midday) in order to be a valid claim. Failure to meet this requirement will invalidate your claim.

ii) The Company may require entry to the premises within 24 hours of the claim being made to correct the problem, or investigate the claim. If we are able to offer you an immediate resolution, we will do so upon arrival. Any refunds or adjustments must be requested directly from the Company. We may consider certain factors in validating your claim.

iii) We encourage the practice of submitting your claim within the time frame specified, as it will minimise the risk of jeopardising the investigation, or may prevent the client, or 3rd parties from causing further damage.

17.3. If there is a problem with the service we have provided you, we would be happy to make amends, however we don’t recommend cancelling your payments before giving us an opportunity to resolve the problem. Cancelling or stopping the payments may cost you a £30 processing fee for failed of dishonoured cheques or payments.

17.4. While the Company operatives make every effort to avoid accidents, sometimes it is inevitable. We will try as practical as possible to replace damaged or broken items with the identical replacement. We may substitute new for old, and in the event we cannot replace an identical match, we will compensate with another of similar quality or value. Any key replacement/locksmith fees are paid only if keys are lost by our operatives.

17.5 To minimise the risk of damage, the Company requests all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and /or not cleaned by the cleaning operatives.

17.6. If the company’s staff has damaged to your property, we will repair the item at our expense. If the item cannot be repaired the Company will endeavour to replace the item with a like, or near value, if that is not practical, we will offer the client the current value of the item, providing that all the clients accounts has been settled.

17.7. The Company shall not be responsible for damage due to faulty and/or improper installation of any item. All surfaces (i.e., marble, granite, etc.) are assumed sealed and ready to clean without causing harm.

17.8. Your claim will be invalid if you have outstanding balances more than 15 days old.

17.9. Any attempt to commit insurance fraud or the use of false information to commit fraud will be reported to the police and may be prosecuted to the fullest extent permitted by law. We may make a claim alongside with the insurance provider for compensation. You agree to bear the cost of any legal action we take in that regards.

18. Complaints

18.1. All complaints which DOES NOT involve damage or claims must be received in writing to Cleaneazy, 239 Kensington High Street, London, W8 6SN; Alternatively can be emailed to complaint@cleaneazyuk.com providing evidence. We must receive your complaint within 24 hours of the service delivery.

18.2. We will fully investigate any complaint and attempt to resolve it to the satisfaction of the Client, or alternatively to a reasonable standard.

18.3. If the Client is wishes to change, amend, discontinue, suspend, add, remove, modify a occurring service, Please contact the Company as soon as possible by dialling 0844 357 3737. Please do not wait until the service is ending.

18.4. The Company may require entry to the premises within 24 hours of the claim being made to correct the problem. Any refunds or adjustments must be requested directly from the Company. Certain factor may be considered in validating your claim

19. Liability

19.1. The Company shall not be liable under any circumstances for any loss, expense, damage, delay, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client arising from or in any way connected with:

1. Late arrival of Company operatives at the service address. The Company endeavours to be punctual, sometimes it is not within our control how the public transport system operates. Company operatives who arrive late due to transportation factors may entitle the client to re-schedule.

2. A cleaning job not completed due to the lack of cleaning materials, lack of hot water or electricity, or equipment not in full working order;

3. Third party entering or present at the Client’s premises during the cleaning process;

4. An existing damage to Clients property in the form of old stains/burns/spillages etc. which cannot be cleaned/removed completely by the cleaning operative using the Client’s cleaning equipment and materials and in accordance with the industry standard cleaning methods as described in the Company’s method statements;

5. Any damages caused by faulty/not in full working order equipment or materials supplied by the Client;

6. Services not provided to the client because of dishonoured cheques, payments, or overdue accounts.

19.2. We record all incoming and outgoing phone conversations for quality control, record keeping and back-referral for any inquiries or investigations.

20. Supplementary Terms

20.1. If the Client requests keys to be collected by the Company’s operatives from a third party’s address outside the postal code of the serviced address then a £10.00 charge will apply. The charge will cover only the pickup of keys. If said keys need to be returned back to the third party’s address or any other address another charge of £10.00 will apply.

20.2. The Company reserves the right to re-evaluate rates at any time should the Client’s initial list of tasks changes.

20.3. The Company reserves the right to amend the initial quotation, should the Client’s original requirements change. Differences in excess of 10% will be discussed with the Client prior to the start of the work.

20.4. Amount of cleaning time required are estimated based on the average home of similar size. Estimates are of indication only and are not guaranteed, the actual time will depend on other factors during the cleaning; we tend to allow some flexibility with the time. Please note that one off cleans may take longer to complete due to longer intervals between cleaning sessions, number and type of cleaning tasks required. This may vary when compared to the regular maintenance cleaning of the same property.

20.5. The Company shall arrange an immediate replacement should an operative cannot attend a scheduled visit, and will inform the Client prior to the visit.

20.6. Post Construction Cleaning (Builders Cleaning), Event Cleaning or badly neglected homes may take up to three times longer than a well maintained home requiring general cleaning. Therefore the Company recommends our specialist cleaning services: Builders Cleaning or Event Cleaning.

20.7. The cleaning operatives are not allowed to hand wash any items of clothing belonging to the Client. The Company advises that our operatives can only use a washing machine for such tasks.

20.8. All fragile and highly breakable items must be secured or removed. We will not be responsible for damage where it was an obvious risk.
20.9. The cleaning operatives are not allowed to use or work with bleach or any product containing bleach. The Company advises the Client to avoid supplying such products to the cleaning operatives. The Company shall not be liable under any circumstances for any damages to Client’s property caused by bleach or products containing bleach.

20.10. The Company reserves the right to make changes to any part of these Terms and Conditions without giving any prior notice. The Company may add to or alter these Terms and Conditions from time to time and any alterations or additions will apply to new business but not to existing contracts. Please refer to your copy of these Terms and Conditions, or alternatively you can request a copy by contacting the company.

21. Our Guarantee

21.1. The Company has built its business and reputation by providing its clients with the best possible cleaning service available. For this reason, the Company offers you a guarantee. If the Client is not satisfied with the cleaning standard of certain areas after the cleaning, the Company’s operatives will come back to the Client’s premises and re-clean those areas free of charge.

22. Referral Credit

22.1. Any Client of the Company will receive a one-time credit of £10.00 for referring another Client. Credit will be issued after new Client has been serviced 4 times.

23. Data Protection

23.1. We operate a data protection policy, and we do not share your information with anyone, including third parties. However where a warrant or an order is made in pursuance with fraud, or illegal activities we will make such information available to law enforcement officers.

24. Abuse / discrimination

24.1 We operate a zero tolerance policy towards verbal, physical and sexual abuse of staff and customers. This includes intimidation, bullying, harassment, and discrimination in any form. We will prosecute or seek the maximum penalty under the law in the event of such abuse. Additionally we may make a report to the police, and seek compensation where we see fit.

25. Law

25.1 These Terms are governed by the laws of England and Wales, and are subject to the exclusive jurisdiction of the Courts of England, and Wales.